For all Returns & Exchanges, The process begins here!
Our goal is to make sure you are completely satisfied with the items
you order and your experience with
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
Please note, that ALL items must be returned in their original package.

• You will be responsible for paying postage on any returns or exchanges.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only. The store credit gift cards do not expire and can be used with a discount code. Or you can just request a refund of your purchase.
• You will have 7 days from delivery of your package to file a return claim with customer service, and up until but not past 30 days of receiving your package to return item(s) for a full refund.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We can not ship out the replacement item until we receive the item being returned. 
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
*Additional limitations may apply.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us at, or fill out form below. Once we have received the product and the return has been processed by our warehouse, we can issue the full refund minus return shipping.
All Returns must be shipped to:


842 Ocean Parkway
Brooklyn, New York 11230